Susan Johnson - Resident Services Director
If you ask Susan Johnson to describe her position at The Westmore, she'll tell you it's all about the residents. Getting to know the residents and hearing their life stories is the highlight of her day. Susan was apprehensive that being Resident Services Director would take her away from the one-on-one approach she desires to practice with her residents, however, Susan is glad that this position allows her to keep that individual approach while providing the best care imaginable for residents. After working in skilled nursing her entire career, Susan is excited to be working at a senior living community. She enjoys the teamwork that makes The Westmore a unique place to work, especially since the sole focus is on the resident's needs.
Susan is working to ensure that listening to residents is the top priority for all nursing staff. “You need to be an active listener. You need to echo back what the resident is telling you, so they understand that you are truly listening to them and understanding what their needs are,” Susan said. She jokes that during the day she can be slow to get work done because so many residents stop by her office to chat. While walking through The Westmore halls, you can see how both residents and associates welcome Susan's positive energy. She stops to talk to everyone she sees while ensuring that everyone is receiving the best care available.
Susan Johnson was born and raised in Arlington, TX. She attended Concorde Career College in Dallas after high school where she received her associate's degree in nursing. After graduating, Susan moved to California where started her career as an LVN. While working full time as an LVN, Susan went back to school to complete her RN training. Upon returning to Texas, Susan used to work for skilled nursing and rehabilitation corporation. Susan lives in Arlington, TX. She is married and has two children.
Brandy Pennington - Lifestyles Director
It’s Happy Hour at The Westmore. The live music just started playing. Residents and associates alike are getting ‘happy feet.’ The food comes out, and the festive energy in the air is seen in everyone. Brandy is usually out and about, talking to our residents, inviting the more modest ones to dance, and then kicking up her own heels to the beat. It’s clear that The Westmore could not have its energetic atmosphere without this fun-loving soul.
After all, moments like our festive happy hours are thanks to Brandy, who is the Lifestyle Director at The Westmore. Her job is all about fun and making sure all of our residents are having a good time! She has brought her passion and creative thinking into developing all types of programs, events, seminars and more for our residents. Catering entirely to our residents, Brandy loves seeing their smiles and hearing their laughter. She says that it really brightens her soul to see them so positive each day.
Before coming to The Westmore to perk up our residents with her vivacious energy, Brandy had worked for 10 years at the City of Arlington Parks and Recreation department. She developed the youth, adult and senior programming. After that, she worked overseas in Iraq and Afghanistan as an activity director, raising morale welfare and recreation for the troops. She helped arrange entertainment, recreational, fitness and social programs.
Brandy decided to continue with a career in the United States after 4 years. After some networking and researching, she was led here to The Westmore. She decided that our community was a great place to continue her career of providing entertaining and active programming. With her international experience and her love for exploring different activities, The Westmore has received a cultural boost!
To Brandy, the best thing about being a part of The Westmore is knowing that there are positive results in the community from the active, healthy and social programs she implements.
It’s a win-win situation for Brandy and the residents. She provides fun for them, and they provide her wisdom with their stories. “I feel like I’ve gained a lot more knowledge from being around people who have lived unique and fulfilling lives. There’s no greater feeling than that.”
The love Brandy feels for our residents keeps her pushing more and more each day to provide them with unforgettable memories. Her spirit is the epitome of what The Westmore is all about; serving and celebrating the wisdom of our residents, who are always placed first.
Thank you for always perking up The Westmore, Brandy!